Training Documentation

How agents log in to the booking portal, set a password, and use email code login.

Manage customer contacts and agent team member accounts on the booking portal.

View account balance, top up via BCA or BRI, and view transaction history.

View account credit limits, due credits, and full transaction history.

View rates and quotes, check flight schedules, and create bookings from the schedule page.

Create regular and interline bookings including shipment info and customer details.

View all bookings, request cancellation, and edit booking details.

Track AWB shipment status and view all stages and timestamps of a booking.

View and filter the flight list, access flight details, load capacity, and base rates.

View and filter the bookings list and access booking detail information.

Track AWB and booking status through the shipment tracker page.

Filter by station and set up ULD management for all operation processes.

Accept or reject AWBs, enter dimensions, export documents, and print thermal labels.

Manage ULDs, split AWBs, build up cargo, manifest flights, and print NOTOC.

Find inbound flights, confirm AWB and ULD arrivals, report discrepancies.

Replan offloaded AWBs and ULDs, view transit shipments, replan from cancelled flights.

Request and manage CCA, view and resolve irregularity reports.

Create and send EDI messages manually, and set up automated EDI on flight manifest.

Manually create new bookings from the internal site.

Manage all agents including info, portal accounts, permissions, and booking restrictions.

Manage routes and rates including master, derivative, custom, and spot rates.

Manage surcharges, taxes, and commission deductions applied on top of rates.

Generate AWBs, assign or unassign to agents, and view all AWB stock status.

Set default sellable capacity and manage per-flight booking availability.

Manage prepaid agent accounts, wallet top-ups, transactions, and manual adjustments.

View agent credit limit reports and agent credit limit history.

Import flight schedules, manually create flights, manage recurring flights, and update status.